NO. 01
Account & billing
Subscription changes, refunds, receipts, invoices, team seats, and credit purchases.
Subject: Account
NO. 02/CONTACT/ONE INBOX/24-HOUR REPLY · BUSINESS DAYS
One inbox.Account, bugs, partnerships,press, security, the lot.
Questions, partnerships, press, or product issues? We read every message and reply within 24 hours on business days.
EMAIL SUPPORT · ONE INBOX, EVERY TEAM
[email protected]02 ROUTING
Use a subject line.
We route on first reply.
Six lanes.
Same inbox.
Same inbox.
NO. 02
Bug reports & product issues
Data quality problems, broken features, integration failures, or performance regressions.
Subject: Bug
NO. 03
Institutional & enterprise
Custom rate limits, dedicated support, multi-seat licensing, white-label dashboards, and data licensing.
Subject: Institutional
NO. 04
Partnerships & affiliates
Content collaborations, exchange integrations, research partnerships, and affiliate programs.
Subject: Partnership
NO. 05
Press & media
Interview requests, quotes, data citations, and journalist briefings on crypto or prediction markets.
Subject: Press
NO. 06
Security disclosures
Responsible vulnerability disclosure and security concerns — please include reproduction steps.
Subject: Security
03 SOCIAL
Or find us
where you already are.
Five public channels.
Real-time team.
Real-time team.
04 COMPANY
Remote-first.
Globally distributed.
Founded 2021.
Five regional cofounders.
Five regional cofounders.
Blockcircle is a remote-first financial market intelligence platform founded in 2021 by Basel Ismail. Our team operates globally across North America, the Middle East, and Southeast Asia, with co-founders leading Blockcircle MENA, Blockcircle Indonesia, and Blockcircle SEA regional operations.
For the full founding story, leadership bios, and team credentials, visit our About page. For subscription pricing, see Pricing. Legal terms are documented in our Terms & Conditions and Privacy Policy.
05 FREQUENT QUESTIONS
Answered already.
Probably.
Six things people
ask the most.
ask the most.
Q. 01
How do I get help with my account?
Email [email protected] from the address associated with your Blockcircle account. Our support team typically responds within 24 hours on business days. For billing and subscription questions, include your account email and a brief description of the issue.
Q. 02
How do I report a bug or product issue?
Email [email protected] with a description of the bug, your browser and operating system, the URL where it happened, and any screenshots or console errors. Our engineering team reviews every bug report and will follow up with a resolution or a workaround.
Q. 03
Do you offer enterprise, institutional, or white-label access?
Yes. Blockcircle offers institutional tiers with custom API rate limits, dedicated support, multi-seat licensing, and white-label dashboards for funds, trading desks, and research firms. Email [email protected] with 'Institutional inquiry' in the subject and we will route you to the right team.
Q. 04
Can I partner with Blockcircle on content, affiliate, or integrations?
Yes. We partner with content creators, research firms, exchanges, and data providers. Email [email protected] with details of the partnership you have in mind (distribution footprint, audience, integration surface area) and we will review every proposal.
Q. 05
How quickly does support respond?
Within 24 hours for all Free, Plus, and Premium subscribers. Institutional and Enterprise customers receive priority response times governed by their service agreement. Weekend and holiday inquiries are answered on the next business day.
Q. 06
How do I request a refund or cancel my subscription?
Cancel at any time from your Account settings page. First-time monthly and annual subscriptions are covered by our 7-day money-back guarantee — email [email protected] from your account address within 7 days of the initial charge and we will process a full refund. Credit packs are non-refundable once used.
06 READY TO STARTExplore the product
Explore the product
or just email us.
Browse the full product catalog, user guides, or compare pricing plans.